Information on the processing of personal data
This page describes how our website manages the processing of users’ and visitors’ personal data. In accordance with Regulation (EU) 2016/679 (GDPR), this policy explains how Clair Lagon collects, uses, and protects your personal information. It applies only to this website and not to other sites accessible via links.
1. Data Controller
The Data Controller is Clair Lagon, headquartered at 53 avenue de l’Arborescente, 85500 Les Herbiers, France.
You can contact us:
By e-mail: info@clair-lagon.com
By phone: +33 2 53 73 08 71
2. Location of data processing
Data processing related to Clair Lagon’s web services is carried out by authorized personnel or technical service providers. No data is transferred to third parties except as indicated in section 8.
3. Purposes and legal bases of processing
The data collected (contact form, quote request, newsletter, etc.) are used to:
Respond to your requests or provide the requested service (legal basis: contractual or pre-contractual performance).
Send you, with your consent, commercial and marketing information about our offers, events, and news (legal basis: consent).
Comply with our legal obligations (tax, accounting, administrative).
4. Data protection measures
Clair Lagon implements appropriate technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. In the event of a data breach, users will be informed in accordance with the GDPR.
5. Types of data processed
5.1. Browsing data
The IT systems collect certain technical data (IP address, date and time of connection, pages viewed, etc.) for anonymous statistical and security purposes.
5.2. Data provided voluntarily
Any data voluntarily provided through a form or email (name, surname, address, phone number, lagoon project, etc.) is used solely to process your request.
5.3. Cookies
Our website uses technical cookies to ensure proper operation, as well as analytical and advertising cookies (with your consent) to improve the user experience and personalize our offers. You can manage your preferences through our cookie banner.
6. Optional or mandatory nature of data
Providing certain data is necessary to access some services (e.g., quote request). Failure to provide them may prevent your request from being processed.
7. Processing methods and data retention period
Commercial data: up to 3 years after the last contact.
Contractual data: for the legal retention period (10 years for accounting/tax purposes).
8. Data communication
Your data may be shared only with:
Clair Lagon employees and collaborators.
Prestataires techniques (hébergement web, maintenance, CRM).
Partenaires commerciaux agréés (ex. paysagistes ou installateurs affiliés).
Autorités administratives ou judiciaires, en cas d’obligation légale.
Vos données ne sont jamais revendues à des tiers.
9. Profilage et marketing
Avec votre accord, nous pouvons analyser certaines données afin de vous proposer des contenus personnalisés (ex. campagnes publicitaires ciblées sur Google, Meta, LinkedIn). Aucun profilage automatisé entraînant des décisions juridiques n’est réalisé.
10. Your rights
In accordance with the GDPR, you have the following rights:
Access to your data.
Rectification of inaccurate data.
Erasure (“right to be forgotten”).
Restriction or objection to processing.
Portability of your data.
Withdrawal of your consent at any time.
Right to lodge a complaint with the CNIL (www.cnil.fr).
To exercise your rights, contact us at info@clair-lagon.com.